Once I were on a course of a week and the course title were problem solving.
The course were frustrating to me because I could'nt figure out what were the purpose of the course - what were the punchline and the focus.
A long time after the course I realised what the facilitator were telling me.
Ask the question - What has changed?
If you can discover what has changed in the process and are the reason that the system is not working anymore you have the answer.
You have to work through the process and "see" what is now different than before. If you can determine that then you can fix the "problem"
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