To measure is to know. I have seen that when you start to measure and to interpret that measurement then things start to change in the business.
Examples is there - when you start to measure the money in the business then you start to control the important issues because you know what is coming in and what is going out. YOU CAN MAKE DECISIONS BASED ON FACTS in this case.
When you start to measure the feelings of the people then you start to see if you are putting to much pressure on people or not. How do you measure the feelings? By talking to people - you do not have to have sofisticated measuring tools - just ask the question - how does it go - what can I do to change things around for you? How can I help you? ( the power of questions)
People respond usually to those questions and then you hear the stuff that you want to hear or don"t want to hear.
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